You have up to 20 days to start your return from the moment your Fortem Pro™ order is delivered. Check out the information below to ensure you know just how to return your items, it’s easy – we promise!

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• Go to our RETURNS PAGE and select your region

• Click 'RETURNS PORTAL' to be sent our returns partner in your area

• Enter your order number (e.g. #US123456) and shipping postal (zip) code OR email address. Please enter everything exactly as it appears on your order confirmation.

• Remember to include # at the start of your order number!

• Select which item(s) you are returning and why.

• Confirm your original delivery information (amend if needed).

• Select the method you’ll be returning your order by (you will also see your nearest drop-off point).

• Dependant on your return method, you may need to download a returns label or present a QR code when returning. Simply attach to your parcel or present the QR code and take to your nearest drop-off point.

 

Don't worry if you're not being asked to print a return label, some couriers don't need this.

Items registered separately or from different orders cannot be returned within the same package, as combining orders/registered returns will slow down the refund process!

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Please keep hold of any proof of postage until you have been refunded correctly, in case you need this at a later date.

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More Questions?